Convatec Privacy Centre
Convatec Privacy Centre
Notice to our customers:
The changes don’t alter what we use your personal information for, but make it easier for you to find out how we use and protect your information. The fact that the law is changing only builds on what we already do today – and that is to give your personal information the respect and security it deserves. You can access the new policy here.
Your privacy is important to us
Your privacy in a nutshell
A quick summary of how we use your data to protect your privacy.
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This will vary depending on how you interact with us. For instance, if you are a customer, the data we collect might be different from that of someone who shows an interest in joining us. This could include:
Some of this information includes:
- Your contact details
- Date of birth
- Credit card, debit card and/or other payment information
- Details of the products/ services you’ve bought from us, when and how you use them
We need to know and keep certain information about you so that we can:
- Manage your account and provide you with service, products and support
- Collect payment from you and send important information
- Understand what you are interested in and keep you up to date with our latest offers
- Detect and prevent fraud, protect against cyber-attacks and comply with other legal and regulatory obligations
We’ll sometimes need to share information with third parties to perform services on our behalf or to provide services to you. For example, when you join EE we’ll need to complete a credit check and ask organisations such as Experian and Equifax to help us.
We may also share information with other companies within the BT Group who may help us to provide you with a service. For example, if you get access to the BT Sport app with your EE mobile plan, we’ll need to tell BT your telephone number so that they know you’re eligible to access the app.
You can ask us to correct, update or complete your personal information by completing an online form.